Please note that the payment site will not be available on Sunday November 13, 2016 from 1:00 am through 6:00 am due to scheduled maintenance.
The Utilities Department is responsible for billing, collection and customer service for approximately 7000 accounts with the following services: Electric, Water, and Sewer. The Utilities office is located on the lower floor of the San Spring Building (next door to the Amherst Public Library). Office hours are 7:30 am to 4:30 pm, Monday thru Friday.
Meters are read and customers are billed monthly. Payments can be mailed to P.O. Box 470, Amherst, OH 44001 or you may make payments in person at the office during our regular business hours. For your convenience, there is a drive-up window on the west side of the building that is open Monday through Friday, from 8:00 am to 4:00 pm. Credit card payments are accepted in the office (Discover, MasterCard and Visa); however a third-party service fee of 2.45% of the payment will be charged. You may also drop off your payments in the locked drop box on the east side of our building. Please do not place cash in the drop box. Payments are also accepted at Discount Drug Mart (Amherst location only).
Automatic Utility Payment Program
This service is available to all utility customers upon the completion and return of an automatic utility payment authorization form. This form is also available in the utility office. Automatic payment customers will still receive utility bills at the beginning of the month notifying them of the amount that will be deducted from their designated account on the 10th of each month.
Consumer Confidence Report
The 2015 Consumer Confidence Report containing information about the water purchased from the cities of Lorain and Elyria can be accessed at the following website: www.amherstohio.org/ccr. Questions concerning this report should be directed to John Corbin Jr. in the Amherst Water Department at (440) 988-7625.
Commercial Backflow Prevention Report
Contractors installing backflow prevention assemblies may use their own form. If one is not available, the Amherst Backflow Prevention Assembly Test Report may be used.
Rates for Electric Service
The electric service provided by the City of Amherst includes monthly usage plus a PPA charge. For an explanation of the PPA charge, please read the document from our rate consultant.
Rates for Water Service inside the City
As of January 1, 2015
Rates for Water Service outside the City
The water rate is one hundred and fifty percent (150%) of the fee for all water service outside the City limits with a minimum of $9.48 per month.
Rates for Sewer Service
Rates shall be based on wastewater treated as determined by water consumption which is expected to enter the sanitary sewer system with a minimum of $25.00 per month.
Sanitary Sewer System Overflow/Water in Basement
The 2015 Overflow/Water in Basement report can be found by clicking here.
Second Meters Available
You can purchase a second water meter from the Utilities office for any outside usage such as car washing, sprinkling, watering, etc. Only the water consumption is billed on this meter; sewage is not billed on this meter.
Utility Meters: Accurate Billing Assurance
Utility meters are the best way to accurately bill residents and businesses for water and electric units. Your assistance in providing access to the meter is greatly appreciated so that we can produce accurate, timely utility bills. When meter reading is prevented for any reason, bills are estimated for that month. If at any time you think there may be a problem with one of your meters, please call (440) 988-4224 so that the proper department can be contacted to investigate your problem.
Touching an exposed, energized meter can lead to serious injury or death
Tampering with or bypassing a utility meter constitutes a theft offense and can result in a fine and/or imprisonment. Ohio law specifices a maximum penalty of up to six months imprisonment or a fine of up to $1000 for first-time offenders. Please don't risk meter tampering--your life could depend on it.